Many businesses are switching their traditional phone lines to VoIP solutions. But what exactly is VoIP and what are the advantages over traditional PSTN lines?
VoIP stands for Voice over Internet Protocol, or put simply – phone calls that are made using the internet rather than a traditional phone line.
How can VoIP call recording benefit your business?
One of the main advantages of…
How can VoIP call recording benefit your business?
One of the main advantages of VoIP is the inherent flexibility that comes with this method. It is much easier to expand the business with no need to manually install telephone lines. Moving to a new office or setting up in a new country can be as simple as adding new software.
VoIP includes a range of extra functions built into the service such as multi-channel conversations and video conferencing. It is also possible to attach files to phone calls as you would with an email.
Intelligent call recording
VoIP call recording and analysis can help your business to run smarter whilst providing a much better service for your customers. With intelligent VoIP call recording you can effectively track the performance of your operators with a range of data that is easily accessible.
Fully automated data logging means that useful information can be attached to the call logs. This includes customer/operator name, account reference numbers, call duration and even whether or not the call was muted or put on hold for any period of time.
With a wealth of information automatically attached to the call logs it makes it much easier to find and listen to a particular conversation, in case of a dispute or any other issues. It is also means that you can effectively track the performance of staff members and make improvements to working procedures based on the duration of the call and certain events that take place.
How VoIP can save you money
As VoIP makes use of the internet to send and receive data, there is no need for fixed telephone lines and therefore no need to pay charges for things such as line rental. The overall setup cost is also greatly reduced as you don’t need to manually install infrastructure or telephone lines to a business.
Another important factor is that VoIP calls can be made to other VoIP users entirely free of charge, including international calls from one country to another.
With a wide range of additional benefits for staff members, consumers and companies themselves, it is clear why many business are switching over from traditional PSTN lines to VoIP recording solutions.
Contact BMH Gruppen
If you are looking for more information on VoIP call recording vs PSTN lines and which method is more suitable for your business, contact our expert advisors at BMH Gruppen who would be happy to explain how everything works.
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